Big O Tires

Contacts

Address:
3328 Mount Diablo Boulevard, Lafayette, CA 94549
Get directions

Website:
bigotires.com

Phone number:
+1 925-283-2258

Categories:
Establishment   Car repair  

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Reviews about Big O Tires

• Craig Matthews

  Jan, 14 2018
  ★ ★ ☆ ☆ ☆
  We made a New Years resolution to patronize local businesses as much as possible. So when it came time to put new tires on the car we deiced to give our local Big O a shot instead of going the tried & true Costco route.
  
  I called for a price and was given a reasonably competitive quote, so I made an appointment. Realizing we were taking the car into a full service shop, I called back a few minutes later to get a quote for an oil change. I downloaded the 50% off oil change coupon off their website which made the cost on par with other businesses in the area and went in for the appointment. When I arrived I was helped by Jason, the asst, manager, who gave me the original quote for the tires. While writing up the work order, I gave him the oil change coupon. Jason said they couldn't honor it because he already applied a coupon for the tire quote and only one coupon is allowed per invoice (he didn't tell me he was extending a coupon discount on the phone).
  
  I told him, "intending to do our business locally, this was our first time at this Big O and we usually get our tires from Costco". He went into a disparagingly loud, didactic mode stating we'd pay more for tires at Costco, wait a very long time for the service and we couldn't get our oil changed there. I was ready to walk when he sensed this and said he'd find a way to accommodate the coupon.
  
  On the plus side, they offer a shuttle ride home. The driver, Keith, was extremely pleasant and friendly.
  
  When I picked up the vehicle, there were several add on charges including $6 per tire for liquid nitrogen and $3.50 for an incandescent tail light bulb - neither which I was clearly advised of. I appreciate the safety check but would have appreciated a heads up as I have a whole set of LED lamps.
  
  In the end, Big-O Lafayette felt like a bait & switch operation. I simply don't feel a sense of trust doing business with this business. My bad for wanting to do the right thing and not checking Yelp in advance. I don't enjoy leaving a bad review and giving them two stars because it was more convenient than going to Costco, their shuttle service & driver and having to go to a separate shop for the oil change.

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